Helix TMC reconciled corporate policy with traveler choice.
Helix TMC layered AncillaryOffers on top of its policy engine to surface compliant ancillaries that travelers actually wanted — and proved per-program savings.
+34%
Compliant ancillary attach
47%
Reduction in policy exception requests
12
Enterprise programs migrated
What we were asked to solve.
Helix's policy engine often suppressed ancillary offers entirely, frustrating travelers and driving exception requests. Travel managers couldn't see whether ancillary spend was actually delivering value.
How we deployed.
- 1
Embedded the offer engine downstream of the policy engine to merchandise within policy.
- 2
Built a per-program reporting layer showing ancillary spend, savings vs. open-market price, and traveler NPS.
- 3
Deployed a policy-aware bundle linter to surface non-compliant configurations before they hit travelers.
What changed.
- 34% lift in compliant ancillary attach.
- 47% drop in policy exception requests.
- Per-program reporting now standard in QBRs with corporate clients.
Our travelers got to pick the seat or bag they wanted, our managers got the reporting, and policy stayed honored. That's the trifecta.
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